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Los Angeles Unified School District email website outage down computer systems

 
The online systems and emails for the L.A. school district go down. Technicians hope to fix the problem by Tuesday.

Over the holiday weekend, a problem with the computer systems in the Los Angeles Unified School District took down the website, blocked access to email, and may have messed up the ways teachers post lessons and take attendance.

Officials said they were working around the clock to find a solution and didn't expect problems to continue on Tuesday, when school started again after the Labor Day break.

Officials said in a statement, "Los Angeles Unified is having technical problems from outside that are making it hard to use some of our computer systems, including email." "Our teams are working to figure out what went wrong and fix everything. We are working around the clock to get everything back to normal."

"In the meantime," the district statement said, "students, teachers, and parents may not be able to use some services as they normally would." We're sorry if this has caused you any trouble."

Technicians were working over the weekend at the headquarters of the Los Angeles Unified School District to fix a problem that took down the district's website and major applications that teachers and students use.
Technicians were working over the weekend at the headquarters of the Los Angeles Unified School District to fix a problem that took down the district's website and major applications that teachers and students use.

There was no clue as to what had gone wrong. Southern California and the surrounding area are still in the middle of a record-breaking heat wave, which is putting stress on the infrastructure of the area.

The country's second-largest school system has had a few major computer problems on the inside, especially with planned upgrades. In one case, there was a problem with the payroll system, which led to underpayments and overpayments that took years to fix. In another episode, a new student information system made it impossible for students to access their academic records or schedules.

A post on the Facebook page for Parents Supporting Teachers in the area said to make the best of the situation:

"People who work for LAUSD and thought they would get some work done today can't because the whole district is out of power. Enjoy it!"

On social media, parents and teachers talked about a wide range of problems.

"Everyone I've talked to or texted with says that when they try to log in, Google tells them to change their password because it's old... "If they do that, it locks them out," said one person.

"Everything that needs a lausd log-in is down for the count!" a teacher wrote.

Other staff members also reported, talking about the Schoology system, which is an important part of posting and getting assignments:

"Before the outage, my computer was signed in to both Schoology and my drive, and I have access. I can't get into other sites, and I'm afraid to log out in case I can't get back in.

Another teacher had planned to make up for lost time on Monday: "I have to admit, I didn't finish my lesson plans. The only good thing is that I have all my slides and Teacher guides downloaded."

"Everything is on Google Drive," said someone else. This makes me very angry. Hoping to get my drive back!"

In a way, one worker was relieved that she wasn't the only one: "I thought it was just me! I couldn't log in, I couldn't change my password, and I couldn't let ITD know what was going on. I'm sorry it happened, but I'm not sorry because it didn't only happen to me. Strange things keep happening to me.

Another poster said that the students also had problems: "Not only teachers had homework, but so did students. This is crazy."

One person who worked for the district took the advice to relax to heart and said, "Seriously! They talk about "self-care," but they never do it themselves. They should do this EVERY weekend. It makes me not want to work!"

Officials said they would post updates on social media whenever they got new information.

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